Warranty Terms

Every repair we complete is backed by a written warranty, in addition to your rights under the Australian Consumer Law.

Standard repairs

All PPPR repairs carry a 6-month workmanship warranty covering the repair work performed and the parts we fitted, from the date your pump is returned to you.

Refurbished exchange pumps

Refurbished exchange pumps carry a 12-month warranty from the date of supply.

Pump Care Plan members

Active Pump Care Plan members receive a 12-month workmanship warranty on all repairs — double the standard cover.

What is not covered

Our warranty does not cover new faults unrelated to the original repair, damage caused by running the pump dry, electrical supply faults, or physical damage occurring after return. If a covered fault occurs, we collect, fix and return your pump at no charge.

What happens to my pump if I decide not to proceed?

Every booking starts with a $66 collection and workshop assessment, and we send you a fixed quote before any work starts. If you decide not to proceed, you are only out the $66. We will responsibly recycle or dispose of your pump at no extra charge. We generally do not return unrepaired pumps, owing to the extra labour and complexity involved.

Your consumer rights

These warranties are provided in addition to your rights under the Australian Consumer Law, which cannot be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

How to claim

Text 0468 305 950 with your job number and a short description of the problem — text is the fastest way to reach us and gets the quickest response. You can also email help@pumprescue.au.